Shipping & Returns

Pay when it arrives. We'll have already framed the rest. Here's exactly how shipping, Cash on Delivery, and returns work for every Quiet Canvas order.

Delivery Timeline

Every order dispatches within 3–4 days of being placed. Once dispatched, it ships pan-India through our courier partners, and you'll receive tracking details by SMS and email. Delivery timing after dispatch depends on your location, typically a few additional days for most pin codes.

Cash on Delivery

Cash on delivery paint by numbers orders are available across India, on every kit and every order size. Here's how it works:

  1. Choose Cash on Delivery at checkout — no card or advance payment required.
  2. Your order dispatches within 3–4 days like any prepaid order.
  3. Pay the courier in cash (or via UPI, if your courier partner supports it) when the package arrives at your door.
  4. Open it, check it, and if anything's wrong, you still have the full 48-hour return window from delivery.

COD is a genuine trust decision on our end, not a workaround — it means you can order without prepaying a brand you haven't bought from before.

48-Hour Return Window

You have 48 hours from the moment your order is delivered to request a return, no questions asked. To start a return:

  1. Email us at quietcanvas0@gmail.com within 48 hours of delivery.
  2. Let us know the order number and the reason for the return.
  3. We'll confirm pickup or return-shipping details based on your location.
  4. Once we receive the item back in its original, unopened condition, your refund is processed — see our Refund Policy for exact timelines by payment method.

Kits with paint pots opened or the canvas started aren't eligible for a standard return, since the item can no longer be resold — but they may still qualify under the paint guarantee below.

Paint Guarantee

If a paint pot arrives dry, cracked, or short of what's listed for your kit, we send a free replacement set — no return of the original kit required. Message us by email or email with a photo of the affected pot(s) and your order number, and we'll get a replacement dispatched.