Refund policy

Last updated: September 2026

You have 48 hours from delivery to return a kit, no questions asked. This page covers exactly what qualifies, how refunds are processed for both COD and prepaid orders, and what to do if something arrives damaged.

48-Hour Return Window

Returns must be requested within 48 hours of delivery, by emailing quietcanvas0@gmail.com with your order number and reason for return. Requests made after the 48-hour window can't be accepted.

What Qualifies for a Return

The kit arrives damaged in transit
The kit is defective — for example, a torn canvas or a missing component (beyond a dry/short paint pot, which is covered separately under the paint guarantee below)
You received the wrong item or design
The unopened kit, in its original packaging, simply isn't what you expected

What Doesn't Qualify

Paint pots that have been opened and used
A canvas that's been started or painted on
Kits returned after the 48-hour window from delivery
Kits without their original packaging

If the paint pots are unopened and the canvas untouched, a return is straightforward. Once painting has started, the item can't be resold, so it's no longer eligible for a standard return — though it may still qualify for a replacement under the paint guarantee if the paint itself was faulty.

Damaged-in-Transit Process

If your order arrives visibly damaged:

Contact us within 48 hours of delivery, by email (quietcanvas0@gmail.com).
Include photos or a short video of the damaged item and its packaging — this helps us process the claim quickly with our courier partner.
We'll confirm next steps: a replacement kit or a full refund, your choice, once the claim is verified.

Paint Guarantee

If a paint pot arrives dry, cracked, or short of the count listed for your kit, we send a free replacement set — no return of the original kit needed. Just message us with a photo of the affected pot(s) and your order number, within 48 hours of delivery, and we'll get a replacement dispatched.

Refunds for COD Orders

Since no card or online payment was made on a COD order, refunds are issued via bank transfer or UPI. Once your return is approved, we'll ask for your bank account details or UPI ID and process the refund within 5–7 business days of receiving the returned item back (where a physical return is required) or of approving the claim (for damaged-in-transit or paint guarantee cases where no return is needed).

Refunds for Prepaid Orders

Refunds for prepaid orders (card, UPI, wallet, or other online payment) are issued to your original payment method. Once approved, refunds are processed within 5–7 business days, though your bank or payment provider may take a few additional days to reflect the amount in your account or statement.